Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out any time for help with registration, deposits and withdrawals, verification, or site access. We offer fast live chat for urgent matters, and email support for detailed enquiries. The team works to resolve requests quickly and can guide you through account settings, responsible-gambling tools, and bonus or payment queries. If you prefer, request a call-back and we will contact you.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email reply within 2 hours) |
| General enquiries | [email protected] (billing, verification, account updates) |
| Affiliate enquiries | [email protected] (partner sign-up, reporting and payments) |
| Phone | +1 416 729 4832 (Mon-Fri, 09:00-21:00 ET) |
| Working hours | Live chat 24/7; email responses Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or any situation requiring explanations or supporting documents. Please send your message to [email protected] with a clear subject line and up‑to‑date contact details. Including your account ID and any relevant documents in your initial email helps us investigate and resolve matters more quickly, avoiding unnecessary delays.
Submit your enquiry
Name Email Message Send messageResponse Time
Most support requests are handled quickly, with most inquiries answered within one business day. More complex matters, such as KYC checks, payment disputes or detailed account investigations, may take longer depending on their nature and required checks. We’ll keep you updated by email or live chat and aim to resolve every case as promptly as possible.
Feedback
Tell us what you think - we want your feedback, suggestions or ideas to make Gransino better for players in Canada. Send comments through live chat or email [email protected], and our team will review every message carefully. We use feedback to improve site features, promos and the overall user experience, so your input really helps shape future updates.