Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play or otherwise interact with Gransino. We take privacy seriously and set out below the types of information we collect, how we use it, who we share it with and the choices available to you as a Canadian user.

Types of data we collect

We collect a range of data to operate our services safely and lawfully. This includes personal data you provide directly, technical data generated by your device and activity, and transactional data related to deposits, wagers and withdrawals.

Personal data

Personal data includes name, date of birth, home address, email, phone number and identity documents submitted for KYC verification. We also retain account credentials, communication preferences and any information you provide to customer support.

Technical data

Technical data covers IP address, device and browser details, operating system, cookies and interaction logs. This data helps us maintain site performance, detect fraud and present relevant content in your language and currency.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, game activity, bet history, wins and losses. For crypto transactions we may record wallet addresses and transaction identifiers as needed for reconciliation and compliance.

How we use your information

We use collected information to create and manage your account, verify identity, process payments, prevent fraud and money laundering, deliver customer support and meet legal obligations. We may also use data to improve site functionality, detect technical issues and provide security updates.

Data protection practices

We protect personal information using standard security measures such as SSL/TLS encryption in transit and access controls for stored data. Access to personal records is limited to authorised staff and third-party service providers who need the information to perform their services. We regularly review our security practices to help safeguard your data.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember preferences, enable secure login, analyse site traffic and personalise your experience. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may also place cookies when you visit our site.

Information sharing and third parties

We may share personal information with payment processors, identity verification and KYC vendors, fraud prevention services, auditors and legal advisors. We also share necessary data with game providers and hosting partners to deliver the service. We require these partners to protect your information and use it only for permitted purposes. We will not sell your personal information.

User rights

You have rights to access, correct and request deletion of personal data we hold about you, subject to legal and operational limits such as record-keeping requirements for financial transactions. To exercise your rights or update details, contact our support team.

Access, correction and deletion

To request access, correction or deletion, please contact [email protected]. We will verify your identity before processing requests and respond in accordance with applicable law. Some data may be retained for fraud prevention, tax or regulatory purposes even after an account is closed.

Privacy policy updates

We review this policy periodically and may update it to reflect changes in our operations or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.