Responsible Gambling at Gransino Casino

At Gransino we take responsible gambling seriously. We want players in Canada to enjoy their time with us while keeping play under control. This page explains the tools, limits and support options available to help you gamble safely and make informed choices about your account activity.

Player protection principles

We prioritise safety, fairness and transparency. We encourage responsible behaviour, treat all disclosures confidentially and act promptly when a player asks for help or requests changes to their account that support safer play.

Activity-control tools

Players can manage their account with a range of controls available from the account dashboard or via support. These tools are designed to prevent harm and give you clear control over your gambling activity.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable through your profile but changes may include a cooling period before they take full effect to prevent impulsive increases.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. Use loss limits alongside deposit limits for tighter control of spending and to keep play within your budget.

Time limits and session reminders

Use time limits, session reminders and automatic log-out features to manage how long you play. Reality checks can be set to show session length and recent activity so you can take regular breaks from play.

Self-exclusion and account closure

If you need a break, self-exclusion options are available for short, medium or long terms. We also offer permanent account closure on request. During exclusion periods access to the account is blocked and promotional contacts are stopped.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing money to play, neglecting obligations, or inability to stick to limits. If you notice these changes in your own behaviour or someone else’s, consider using our controls or seeking external help.

Practical tips for staying in control

Set clear budgets, use deposit and time limits, avoid gambling when stressed or impaired, and keep gambling separate from everyday finances. Share your limits with someone you trust and take advantage of the cooling-off options if needed.

Professional help and support organisations

If you need support beyond our tools, contact your provincial or territorial problem gambling helpline, local health services, or community counselling. You can also find peer support through groups such as Gamblers Anonymous. For help locating services in Canada, check your provincial health website or contact [email protected] for guidance on local resources.