Terms of Use

These Terms and Conditions set out the basic rules that govern use of Gransino’s online casino and sportsbook services in Canada. They explain the relationship between us and our users, outline account holder responsibilities, and describe how we manage promotions, payments and disputes. By creating an account and using the site you agree to follow these terms and any additional rules that apply to specific games, offers or payment methods.

Account responsibilities

Account holders must provide accurate and current personal information, keep login credentials secure and notify us immediately of any unauthorised access. Each person may hold only one account unless otherwise agreed in writing. We require identity and address verification and may ask for documents at any time to complete KYC checks. We reserve the right to limit, suspend or close accounts for security reasons, suspected fraud, chargebacks or breach of these terms.

Eligibility requirements

To register you must meet the legal age in your province or territory and be permitted by local law to use offshore online gambling services. Residents of jurisdictions listed as restricted in our registration flow are not permitted to open accounts. You must not allow another person to use your account and you must comply with applicable laws when placing bets or playing games.

Acceptable platform use

Users must not engage in collusion, use bots or automated betting tools, attempt bonus abuse, or place wagers intended solely to meet wagering requirements with minimal risk. Any activity that compromises fair play, attempts to manipulate games or the cashier, or facilitates money laundering will result in account action and possible forfeiture of balances. We also prohibit posting abusive or illegal content through player messaging features.

General bonus and promotion rules

Promotions and bonuses are governed by their specific Terms. Bonuses may require activation, have expiry periods and be subject to wagering requirements, game contribution rules and maximum bet limits while a bonus is active. Certain payment methods may be excluded from offer eligibility. If you request a withdrawal before completing bonus conditions the bonus and any associated winnings may be forfeited. Always review the offer terms shown in your account before opting in.

Deposits and withdrawals

Payment options, minimums, limits and processing times are shown in the cashier. Withdrawals are subject to verification checks and may be held while KYC or security reviews are completed. We may apply daily, weekly or monthly limits to new accounts; higher limits can be granted following verification or VIP review. Processing times and any fees from banks or payment providers are outside our direct control.

Dispute resolution

If you have a complaint please contact customer support so we can attempt to resolve the issue. We aim to handle disputes promptly and fairly. If a resolution cannot be reached through our support channels, you may seek independent advice or use any dispute mechanisms provided under applicable local law. Our records are considered prima facie evidence in the event of a disagreement.

Updates to terms and conditions

We may update these Terms from time to time to reflect operational or legal changes. Material changes will be notified to account holders by site message or other reasonable means. Continued use of the service after notification constitutes acceptance of the revised terms. We recommend checking this page regularly and reviewing specific offer rules before taking part in promotions.