Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Gransino. They explain our relationship with users, the responsibilities we expect from account holders, and the operational rules for playing, depositing, and withdrawing. We provide the platform and services; you agree to follow these terms each time you register, place real‑money bets, or use promotions on our Canada site.
Account responsibilities
You are responsible for maintaining the confidentiality of your account login and any activity that occurs under your account. Only one account is permitted per person, household, device, or IP address. You must provide accurate and complete registration information and update it if it changes. We may suspend or close accounts that show signs of fraud, multi‑accounting, chargebacks, or breaches of these terms.
Eligibility requirements
To register and play with real money you must meet the minimum legal age to gamble in your province (at least 19 or the higher legal age that applies) and be located in a jurisdiction where our services are permitted. We reserve the right to request identity and address verification (KYC) at any time. Verification is typically required before the first withdrawal or when required by anti‑money‑laundering controls.
Acceptable platform use
Use the platform lawfully and as intended. Prohibited actions include using automation, exploiting software bugs, sharing accounts, colluding to manipulate outcomes, or placing offsetting bets to circumvent bonus rules. Abusive behaviour, harassment of staff or other players, or attempts to interfere with platform stability may result in restriction or account closure.
Security and account limits
We may apply deposit, loss, or withdrawal limits to manage risk and comply with regulatory requirements. You can set personal limits via your account controls or request changes through support. We also provide tools for time‑outs and self‑exclusion to help manage gambling activity.
General bonus and promotion rules
Promotions are subject to specific promotional terms in addition to these general terms. Only one promotion may be active at a time unless a promotion explicitly allows stacking. Wagering requirements, game contribution rates, maximum bet limits while a bonus is active, and expiry periods will be stated in each offer. We may withhold or cancel bonus funds and winnings if we suspect abuse, irregular play, or attempts to exploit promotion terms.
Deposits and withdrawals
Payment options and processing times vary by method. We require ownership proof for withdrawal methods that differ from deposits and may split large withdrawals according to internal limits and AML procedures. Withdrawals are processed after account checks and verification; additional documentation may be requested to approve payouts. Fees charged by payment providers are the responsibility of the player unless stated otherwise.
Dispute resolution
If you have a complaint, contact our support team and we will attempt to resolve the matter promptly. If a resolution cannot be reached internally, the dispute process described in these terms may include escalation to an independent dispute resolution or arbitration mechanism as described in our full terms.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the website and, where appropriate, notified to you. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not accept the changes, you should stop using the platform and close your account.