Privacy Statement
This Privacy Policy explains how we at Gransino collect, use, store and protect your personal information when you create an account, place wagers, make deposits or otherwise use our Canada-facing online casino and sportsbook services. We value your privacy and set out below the main types of information we process, how we use it, the controls available to you and how to contact our privacy team.
Types of data we collect
We collect information that is necessary to operate your account, provide services and meet legal obligations.
Personal data
Personal data includes name, date of birth, address, email, phone number, government ID details for verification, and other identity information you provide when registering or completing KYC checks.
Technical data
Technical data covers device and connection information such as IP address, browser type, device identifiers, operating system, language settings and logs of your activity on our site. We also collect session data and error reports to maintain service stability and security.
Transactional data
Transactional data records deposits, withdrawals, bets, wins and losses, payment method details (as needed for processing) and communications with support. We store transaction histories to support account management and to meet anti-money-laundering and record-keeping obligations.
How we use your information
We use collected information to create and manage your account, verify identity, process payments, prevent fraud, provide customer support, and improve our services. We may also use data for responsible gambling checks, regulatory reporting and to send account-related notices. Where we rely on consent for marketing communications, you can withdraw that consent at any time.
Data protection practices
We protect personal information using standard safeguards, including encryption in transit, access controls, and secure storage. Access to personal data is limited to authorised staff and service providers who need the information to perform their duties. We regularly review our security measures and require third-party partners to maintain appropriate protections.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login and security, analyse usage, and personalise content. You can manage cookie preferences through your browser settings or our cookie settings tool where available. Disabling some cookies may affect the functionality of the site.
Information sharing and third parties
We may share personal information with payment processors, identity verification providers, fraud prevention services, game providers, analytics partners and other service providers acting on our behalf. We only share what is necessary for the service and require partners to protect your data. Personal data may be transferred to jurisdictions outside Canada where our service providers operate, subject to appropriate safeguards.
User rights: access, correction and deletion
You have the right to request access to your personal data, correct inaccuracies, or request deletion where permitted by law and where retention is not required for legal or regulatory reasons. To exercise these rights, contact our privacy team at [email protected]. We aim to respond to verified requests within a reasonable timeframe.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated on our site or by email where appropriate. Continued use of the service after changes indicates acceptance of the updated policy.