Gransino Casino Responsible Gambling

At Gransino we take responsible gambling seriously. We want every player to enjoy their time with us in a safe, controlled way. Our approach focuses on preventing harm, supporting informed decisions, and providing practical tools so players can manage their activity and stay in control.

Player protection principles

We follow simple protection principles: make tools available to all accounts, encourage transparent play, and act quickly if there are signs of problematic behaviour. We respect privacy while carrying out checks that keep accounts and payments secure. Our goal is to reduce risk and help players stick to limits they set for themselves.

Activity-control tools

From your account dashboard you can access several self-help features. These include deposit limits, loss limits, session reminders, cool-off periods and full self-exclusion. Tools are easy to enable and intended to give you direct control over how you play.

Deposit limits

Set daily, weekly or monthly deposit caps to manage how much money you add. Limits can usually be decreased immediately. If you want to raise a limit, a short cooling-off period may apply for safety reasons.

Loss limits

Loss limits let you cap net losses over a chosen timeframe. These help prevent chasing losses and support steady bankroll management. Loss limits are applied from the moment you confirm them and remain in effect until you change or remove them.

Time limits and session reminders

Use reality checks to receive regular on-screen reminders showing session length and balance. You can set automatic log-out timers and short or extended account breaks to create healthy playing patterns.

Self-exclusion

If you need a longer break, self-exclusion lets you block access to your account for a set period or permanently. During self-exclusion we will restrict account access and suspend marketing contacts. Reach out to support if you need help initiating the process.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, playing for longer than planned, neglecting responsibilities, or mood changes related to gambling. If these occur, consider activating controls or seeking professional help.

Practical tips to stay in control

Set a budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when upset or tired, and never use gambling to solve financial problems. Treat play as entertainment with a fixed cost, not a way to make money.

Professional help and support organisations

If you need assistance beyond our tools, contact provincial gambling help lines, Gamblers Anonymous, or local counselling services. For immediate support, reach out to your regional health services or a licensed counsellor who specialises in gambling-related issues. If you want us to pause or close your account, contact support for prompt help.